FAQ
Frequently Asked Questions
Find quick answers about shipping, orders, returns, and more.
Shipping & Deliveryالشحن والتوصيل
How long does shipping take?
Shipping to all reachable areas in Egypt takes from 2-7 days from the date of purchase. In extremely rare events, some orders may take longer due to unusual conditions.
How can I track my order?
Once your order leaves our warehouse, a tracking number will be automatically sent to your email and via SMS. You can use it to follow your shipment until it reaches your doorstep.
Do you offer international shipping?
Currently, we only ship within Egypt. We hope to expand soon.
Orders & Paymentالطلبات والدفع
What payment methods are accepted?
Currently, we only accept Cash on Delivery (COD). You can pay for your order when it reaches your doorstep.
Can I change or cancel my order?
You can change or cancel your order within 6 hours of placing it by contacting our support team at 01044056021.
Will I receive an order confirmation?
Yes, you will receive an automated confirmation message via WhatsApp immediately after placing your order to confirm your details.
Returns & Exchangesالاسترجاع والاستبدال
What is your return & exchange policy?
You can find all the details regarding our return and exchange policy here: Refund Policy.
How do I start a return?
Please fill out this return form with your order details. Our team will review your request and contact you via WhatsApp as soon as possible.
How do I start an exchange?
Please fill out this exchange form with your order details. Our team will review your request and contact you via WhatsApp as soon as possible.
How long do refunds take?
Customers may request a refund or exchange within a 14-day period from the date of receipt, accompanied by proof of purchase or the order number.
Products & Sizingالمنتجات والمقاسات
How do I find my size?
You can find our detailed size chart on every product page. If you're still unsure, feel free to send us your height and weight on WhatsApp for a recommendation.
What are the care instructions?
To keep your items in perfect condition, we recommend cold washing and avoiding the dryer. Please follow the care instructions on the garment's inner label.
Is the item in stock?
All items shown as "Available" are in stock. If an item is sold out, please contact customer support via WhatsApp at 01044056021 for restock updates.
Support & Issuesالدعم الفني والمشاكل
How can I reach customer support?
You can reach us via Live Chat on our website or call us directly at 01044056021.
What are your support hours?
Our team is available Saturday to Thursday, from 11 PM to 7 PM. (Fridays and public holidays are off.)
Locations & Storeالفروع والعناوين
Where is your store located?
Address: 81 Othman bn Affan, Masr El Gdida, Cairo, Egypt.
Map: Open in Google Maps
Map: Open in Google Maps